Refund and Cancellation Policy

1. Customer-specific terms control

Your signed services agreement, order form, and Square checkout identify the selected services, setup fee, recurring amount, billing frequency, any discount or temporary access period, and the authorized customer. If a signed customer-specific term conflicts with this Policy, that signed term controls.

2. Recurring authorization and billing cycle

When you complete Square’s hosted checkout, you expressly authorize the disclosed one-time and recurring charges. The standard recurring billing cycle is every 30 days. Recurring charges continue every 30 days until cancellation becomes effective. Square securely retains the payment method; do not send card details to Pro Car Finder personnel.

3. How to cancel

An authorized account administrator or signer may cancel by emailing support@procarfinder.com or mailing written notice to 901 S. 72nd Ave. #442, Yakima, WA 98908. Include the legal customer name, account email, service being canceled, and requested cancellation date. We may verify authority before acting.

Unless a signed order form states otherwise, cancellation requires 30 days’ written notice. We will acknowledge the request and state the effective date. Square subscriptions are scheduled to stop at the applicable billing-period boundary; access ordinarily continues through the paid period or notice period identified in our confirmation. Deleting an extension, stopping use, or removing a payment method does not by itself cancel a subscription.

4. Refunds

Setup fees are generally nonrefundable once onboarding, configuration, data work, training, or other setup services begin. Recurring fees are generally nonrefundable once a billing period starts, and unused time is not prorated, unless a signed order form states otherwise or applicable law requires a refund.

We will review documented duplicate charges, unauthorized charges, and material billing errors. Report a suspected error promptly—preferably within 30 days of the charge—with the account name, date, amount, and reason. Approved refunds are returned through the original payment method and may take additional time to appear under the payment provider’s rules.

5. Failed payments and late charges

Square may retry a failed recurring charge using its approved process. If an invoiced or recurring amount remains unpaid for 30 days after its due date, Pro Car Finder may assess a late charge equal to 1% of the unpaid amount. An additional 1% simple late charge may be assessed after each additional completed 30-day period the amount remains unpaid. Late charges do not compound, apply only to the remaining unpaid balance, and will never exceed the maximum permitted by applicable law. We may waive or reduce a late charge in writing.

Recurring subscription charges continue every 30 days until cancellation becomes effective under Section 3. Written cancellation does not eliminate charges or late charges accrued before the effective cancellation date, and late charges on an existing unpaid balance may continue until that balance is paid or resolved in writing. We may notify the authorized billing contact and temporarily restrict, suspend, or terminate service if payment remains overdue. Restoring access may require payment of outstanding amounts and confirmation from Square. We will not ask you to send full card information by email, chat, or support ticket.

6. Complimentary and pilot accounts

A written complimentary or pilot arrangement may waive specified fees for a limited period without changing other service terms. Unless the customer separately authorizes paid conversion, we will not convert a complimentary account into a paid recurring subscription merely because the complimentary period ends.

7. Service termination by Pro Car Finder

If we permanently discontinue a prepaid service for reasons unrelated to customer breach, we will provide a prorated refund for the unused prepaid portion. No refund is due for termination caused by fraud, unlawful use, material breach, or other circumstances where withholding a refund is permitted by law.

8. Nonwaivable rights

Nothing in this Policy waives a cancellation, refund, charge-dispute, or consumer-protection right that cannot lawfully be waived. Washington-specific information appears in our Washington Disclosures.

9. Billing contact

Email billing and cancellation requests to support@procarfinder.com.